To ensure that Interchange has established some long term directions and set priorities into

manageable and achievable goals, we develop a strategic plan at regular intervals in consultation

with all stakeholders. The plan provides a framework for action that clearly guides management,

staff and volunteers.

Our current strategic plan states that by 2010, our organisation will achieve the following four goals:

Identity

Create an identity that is recognised by the community and the disability service sector as: a leader

in the provision of flexible respite support in the Illawarra an organisation of excellence that develops

and maintains best practice systems and processes to ensure people with disabilities, their families

and carers receive high quality inclusive services. Staff/Volunteers’ Employment, Learning, Development

and Support Ensure that Interchange is recognised as an integral part of the human service system in

the Illawarra, and is an employer of choice where staff and volunteers are empowered through a

culture of ongoing learning, development and support.

Staff/Volunteers' Employment, Learning, Development and Support

Ensure that Interchange Illawarra is recognised as an Integral part of the Human Service system, and

is and employer of choice where staff and volunteers are empowered through a culture of ongoing

learning, development and support.

Partnerships

Forge existing and emerging partnerships and alliances with other groups/organisations to promote

and enhance respite services for people with disabilities, their families and carers.

Operational Practice

Maintain and improve efficient and professional business management practices with a strong

and transparent financial position that retain and enhance the quality of our services.